Ok, thanks! Here is my negative experience with an online order from a pet store in Laguna Bch. called Five Star Fido (fivestarfido.com). I had placed my order with them on Nov 5th for 4 LED collars and I added a few toys and paw cream to the order since they offer free shipping on orders over $99. The total was over $130.00. The website had a few of the items in stock and some of the products said the estimated wait time before shipment is 1 week. About 2 1/2 weeks after I placed the order, their website still said not yet shipped so I gave them a call for an update and was told 3 of the 4 collars were not available and I could change them all to a different type or get something else(they never notified me of the problem- I had to call them to find out there was an issue that was holding up the order)- also the one toy is not available in the color I ordered- fine, switch it to black, I don't care. The guy on the phone blamed the collar manufacturer for offering products they don't have available. I really did not want to change styles, but needed that brand because they were waterproof and did not want a store credit since the whole order was made based on the collars- so Ino is getting a rainbow stars collar- ok, fine, whatever. A week went by with no word back and I called again for a status update and the guy apologized and said he is waiting on the collars, but the rest of the order had been shipped. So the following week, nothing came so I called back and the whole order (including the supposedly shipped part) was on hold, but this time the problem was with a toy I ordered- the one only available in black had not come in and he blamed the distributer that delivers the toy for the hold up
. So then over the last few weeks, after everything had supposedly come in and had been shipped- I kept calling after it did not come in "in a few days". Last Friday I called and the guy blamed the shipping worker for putting the wrong zipcode on the box and said they just got it back and was going out that same day. It supposedly made it all the way to NY and had come all the way back- and he said that never happens and the guy was sorry. So today, when nothing came- I called again and was told the box just came back today because it had the wrong street number in the address. At this point, I am fuming and said that last week it was the zip and today it is the street number (which there are not many houses on my street and my mailman knows me so he is full of
and I was tired of excuses. He then said he would email me a shipping number in a few minutes....several hours go by, so I call back but the shipping guy who he needs for access to the tracking info is out to lunch, but he texted him and told him hurry. I should expect the number 15 min after the guy returns. Several hours later, still no number so I call again and am told there was a problem with the system, it was sent but not delivered....so I stay on the phone with him to see if I get it, yep I do. All is well, until I get an email saying avoid that tracking number- it was someone elses (the info had not appeared yet). They sent another one and my info is in it, however it says FedEx has been notified that they will be shipping my box- not that it is actually there- and I should expect it on Tues (they said 3 day shipping- I guess weekends dont count). Needless to say it is now Dec 17, and I placed my order Nov 5th and I had to initiate any correspondence that took place, eventhough they knew there was a problems with the order- they waited for me to call them about it not showing up. They said next time I order let them know who I am and what happened and they will give me something free or a discount- that could have been done for this order to help rectify the situation- I will not take them up on that offer because I will not be ordering from them again.
Anyone have any positive online shops they use for pet stuff? Our local pet store is pretty small- cant get a whole lot there.