plebayo wrote:They would be so very fired. You REALLY need to talk to the practice owner. It is entirely NOT professional to be contacting you by e-mail. I would say appointment reminders etc, okay, but something like this should be delt with over the phone.
I COMPLETELY agree. Once this whole situation is done and if I don't get to talk to the owner(s) in person, I'll be sending out a few letters.
She just doesn't want to have to talk to you face to face. It's much easier talking to a computer.
I feel you have every right to be angry, they miscommunicated a lot of things, you are probably not the only one who has had a problem like this.
The sad thing is that they (as an office) have a decent reputation and really should be on top of things like this. With a practice as large as theirs and being so specialized, I'm sure they've had issues before. I just hope those folks were handled better than I have been so far.