YIKES! I agreekatiek0417 wrote:bullymommy wrote:maybe we should cut off his and then say oh i just wanted to get a close shave so you wouldnt get infected!
I'd love to see his reaction to that...
I understand the need to get close....but, seriously...was that necessary...and how come there are many doctors out there who don't cut off the nipples?
pitcess wrote:You should add to the letter about your experience when you returned to discuss the matter face to face.
mnp13 wrote:pitcess wrote:You should add to the letter about your experience when you returned to discuss the matter face to face.
I would also add that you expect them to take care of any needed follow up care since the injuries are due to their negligence.
msvette2u wrote:(add this to the other one)
In fact one of my friends had this to say:
“In all of the vet hospitals I've worked at, and the groomer's too, there was only ever one incident of that and it was purely an insane accident and we called the owners right away. Why would they not tell you? It's not like it's not noticeable. Ridiculous!!”
When I returned I expected a professional demeanor and a sincere apology, rather I got some of “I’m sorry you feel like that” which is not taking responsibility for the accident and injury.
You said “Well it’s because her nipples are small” yet I am sure you’ve done other small size cats successfully. In fact Sheena was similar in size yet she came away unscathed other than the surgical incision.
I am an Animal Control Officer in the state of Washington – and I made many referrals to your clinic but I can assure you that if anyone asks I will steer them away from your clinic, if not solely due to the “mishap” that injured my cat, then especially due to your reaction and lack of regard for her situation upon my pointing it out to you.
I took my time this morning, despite having had gastric surgery on Monday the 17th, the gasoline involved in driving from Prosser to Zillah and back (and you know that is not cheap!) and brought my cat back in hopes you’d see fit to perhaps refund or reimburse some of the surgery expense, because of her injuries.
I got little in the way of sympathy or concern.
I cannot, in good conscience, recommend you to anyone again.
If Saffron has any further complications related to the shearing off of her nipples, I will contact you at once.
msvette2u wrote:I took the cat up there, he just said yeah it looked as if he'd nicked them (the one especially) and "sorry" that was about it. I was very unimpressed. I told him it looked very careless and he just said "OK". He said he'd rather get too close than leave hair and have it give the cat an infection.
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