Now on their website:
http://www.naturalbalanceinc.com/faq.html
FREQUENTLY ASKED QUESTIONS
I’ve heard the brown rice is the problem, is this true?
NO. The rice and brown rice are not a problem. The problem is rice protein concentrate that is only used in the four products involved in the recall.
I’ve heard the venison is a problem, is this true?
NO. The rice protein concentrate is the problem, and is only used in the the Venison & Brown Rice Dry Dog Food, Venison & Brown Rice Canned Dog Food, the Venison & Brown Rice Formula Dog Treats and the Venison & Green Pea Cat Food. These are the only products involved in the recall.
What products are affected?
Venison and Brown Rice Dry Dog Formula
Venison and Brown Rice Canned Dog Food
Venison & Brown Rice Formula Dog Treats
Venison and Green Pea Dry Cat Formula
What products are NOT AFFECTED?
None of our other products are affected:
Ultra Premium Formula Dry Dog Food
Reduced Calorie Formula Dry Dog Food
Ultra Premium Formula Dry Cat Food
Reduced Calorie Formula Dry Cat Food
Sweet Potato & Fish Dry Dog Food
Potato & Duck Formula Dry Dog Food
Organic Formula Dry Dog Food
Vegetarian Formula Dry Dog Food
Turkey Formula Dog Food Rolls
Beef Formula Dog Food Rolls
Lamb Formula Dog Food Rolls
Beef Formula canned dog food
Chicken Formula canned dog food
Lamb Formula canned dog food
Liver Formula canned dog food
Duck and Potato Formula canned dog food
Sweet Potato & Fish canned dog food
Eatables Irish Stew canned dog food
Eatables Hobo Chili canned dog food
Eatables Southern Style Dumplin’s with Gravy
Chinese Take-Out W/Sauce
Ultra Formula canned cat food
Turkey & Giblets Formula canned cat food
Ocean Fish Formula canned cat food
Venison & Green Pea canned cat food
Chicken &Liver Pate Formula canned cat food
Tuna w/ Shrimp Formula canned cat food
Salmon Formula canned cat food
Indoor Cat Formula canned cat food
Roll-A-Rounds Dog Treats
Sweet Potato & Fish Formula Treats
Potato & Duck Formula Treats
Crunch-E-Bones Treats
Lamb Formula Frozen Loaf
Beef Formula Frozen Loaf
Chicken Formula Frozen Loaf
Raw Chicken Formula
Raw Beef Formula
What products have rice protein concentrate?
Venison and Brown Rice Dry Dog Formula
Venison and Brown Rice Canned Dog Food
Venison & Brown Rice Formula Dog Treats
Venison and Green Pea Dry Cat Formula
How did this happen?
From time to time we evaluate our formulas and look for ways to improve them. We recently looked at the Venison dry formulas and thought that adding another protein source would improve the formula. Unfortunately, the rice protein concentrate was contaminated with melamine.
How can we trust your other foods?
We do NOT use rice protein concentrate in any other products in our product line.
We do NOT use wheat gluten in any of our dog or cat foods, except for Crunch-E-Bones, which is being discontinued.
Why don’t you make your own food?
There is virtually no company, large or small in the U.S. that makes 100% of its own food because
There are many expert companies that specialize in contract manufacturing, and we work with two of the best.
These co-packers make the food under contract to the company’s specifications of proprietary formulas.
We have been working with the same manufacturers for over 10 years.
Why aren’t you using lot codes for the recall?
Ignoring lot numbers and date codes is the fastest way for us to get potentially affected product off the shelves.
Waiting for lot numbers and date codes would have been more precise but would have delayed the process.
The Venison & Brown Rice Dry Dog Food, Venison & Brown Rice Canned Dog Food, the Venison & Brown Rice Formula Dog Treats and the Venison & Green Pea Cat Food contain the rice protein concentrate that is linked to the problem.
How were you able to act so quickly?
We acted so quickly because our Registered Veterinary Technician/ Customer Service Representative received six calls on April 12th (Thursday) and April 13th (Friday) all from dog families who had started using a “newâ€