I've gotten about a dozen letters by now (ALL complaints)...
Yesterday I also got a phone call and Jessica sounded GOOD!
She says "hi" to everyone...
They are still in the middle of training, and the only thing she REALLY doesn't like is the fact that everyone
gets punished for what an individual does... one person already went AWOL, and they all had their phone privileges taken away for a weekend.
She also complained about the snow/the ice, and the cold.
But other than that - she sounded like a human being and we ended our conversation on a good note.